Marilyn has been working for our company for over 2.5 years and during that time has impressed us with her outstanding service and professional approach. She has gone over and above our expectations with the quality of work that she has provided.
Marketing is an important part of our company’s business development and telemarketing was something that we were unsure we wanted to pursue, however Marilyn’s approach is friendly and not at all ‘pushy’ allowing her to build good relationships with prospective clients should the opportunity arise and she possesses an uncanny ability to build rapport and relationships with both staff and external customers via the telephone!
Her friendly outgoing manner allows her to talk about our company to prospective clients and we feel confident that she will not say something that we would not wish her to and she is also able to use her own initiative and her ability to learn quickly and efficiently, has enabled her to be a valuable part of our team.
Each week we are given feed back as to how the week’s conversations have gone and we are given a traffic light system which is very easy to follow and allows us to follow up as and when necessary. We are sometimes very busy and don’t always manage to do what is required in follow-ups. But she has never complained instead approaches things from another angle, which is immensely helpful when times are hectic.
Marilyn’s attention to detail and general aptitude has served us well and she is an excellent pert of our team, her approach to work goes beyond the job description and we would not hesitate to recommend her.
Carl Andrews, Soul Architects
I found MDS Tele-Services to be very professional in their approach and also friendly and reliable. I contracted the tele services side of their business for a few months in order to generate new leads for my business. They did generate fresh leads and more importantly left behind a good impression with the customer of Minuteman press and how we operate. I would recommend them to anyone looking to generate new business or looking to stengthen existing customer relation.
Jane Stannard, Minuteman Press
I work mainly with smaller family businesses as a business development and marketing coach. Most of my clients are under resourced, good at what they do, and need more clients.
Telemarketing often features in the mix of marketing activity that I plan for my clients and whilst this is sometimes undertaken by a member of their staff this is not always an option.
I have known Marylyn Sharp and MDS telemarketing services for about 5 years and am always delighted to introduce them to my clients to help them with their lead generation.
MDS are not like any other telemarketing business that I have ever worked with. They take a very holistic view of the process of finding business opportunities for their clients and always go that extra mile with their follow up of hot prospects. They report well and comprehensively during each campaign.
Having worked with many other agencies in the past, it is easy to spot the caring approach to customer service that Marilyn and her team take with clients. I am always impressed by the depth of briefing that Marylyn works on before anyone makes a telephone call. This approach ensures that they can identify every opportunity for the client.
Because MDS are representing each business they work for , they seamlessly become part of their client’s organisation and the feedback we get from the clients of clients reflects and supports this.
In many ways MDS is an extension of my business and my preferred provider of telemarketing services to my clients. We are all consistently delighted with the service and value we receive from them.
Jim Scott, Scott Douglas Group, Growth Accelerator
I just wanted to say a big thank you for the invaluable telephone answering service that you provided us within 2012. Always there to help our customers during our busy times, keep up the good work for 2013.
Paul Jaggard, Smart Seating Solutions, www.smartseatingsolutions.co.uk
“I have used Marilyn and her services on many occasions and have found her to be excellent. I have no hesitation in recommending her.”
David Armitage Owner, IFP England Ltd and Business Advisor
At Tektroniks we have used the telemarketing services of MDS for just under 2 years. MDS have always approached our prospective customers in a positive, professional manor and excellently portrayed themselves as being members of our own business. Communication between the customer, MDS and ourselves has been seamless and given the customer a very positive impression of our business.
MDS have also added to our prospective customer list by gathering and generating new leads for our database, they qualify these leads and follow them up as agreed. MDS have generated customer appointments and given us an increase in revenue.
We have found the staff of MDS both attentive and helpful and would highly recommend their services to other business’s looking to outsource their telemarketing requirements.
John Dyer National Sales Manager Tektronics Unit 21, Manvers Business Park, Cotgrave, Nottingham, NG12 3GZ T: 0115 989 00 90
“Marilyn and her team have a tenacity for telephony with telemarketing skills to floor any gatekeeper. More importantly MDS have produced leads that have resulted in sales. A wonderful company that integrates into your own marketing plan.”
Garry Burton Cleaning Supplies UK
The service provided by Sheena over the past few weeks has been excellent . I look forward to working with MDS in the future.
Phil Hingley, Business Development Manager, Birley Manufacturing Ltd. www.birleyml.com
We would like to place on record our appreciation of the efficient telemarketing services that we have received over the last few months from you, in connection with our projects for Greater Nottingham Partnership. Your assistance has proved to be very beneficial for us in providing strong leads and confirmed appointments that we have been able to convert into clients.
Geoff Price, MCCR & Associates, www.mccrassociates.biz
May I take this opportunity to thank you and your staff for the telemarketing services that you have provided for our company. You have succeeded in helping us expand our business and I would have no hesitation in recommending MDS to other companies looking for the services of a professional telemarketing company.
Stuart Tolley, Shardlow Vending Ltd
Reprotec identified a need to increase the number of salesenquiries for our expanding sales team. MDS Tele-Services was introduced to us to assist in developing our new client database. MDS tele-services has kept in regular contact with our clients. taken responsibility for sending information and following up to gain appointments. MDS have implimented a new database which has proved to be a valuable resource as the information has been regularly updated. Overall MDS have presented a professional approach to the telemarketing of our company.
Kevin C Lock, M. Reprotec Office Solutions www.businesscolour.co.uk
We would like to thank you for all your efforts and we would gladly recommend you in the future. A big Thank you to you and your lovely ladies for all your efforts over the past months. I am sorry that we are unable to keep your services at this time however as and when our circumstances change I will bear you in mind for future work.
Craig Sims, Simplastics Ltd, www.simplastics.co.uk
“I have used Marilyn’s company MDS SERVICES for telemarketing services and i found them to be excellent at what they do. They have a deep knowledge of the services they provide and obtained for me some fantastic contacts that other companies were unable to obtain at a much higher price than MDS.Their attention to detail and customer service is first class, i was kept informed when they were starting and when they had finished and all results were emailed to me at the end of each telephoning session. I would highly recommend Marilyn and her company MDS.”
Daryl Darrell Price , Auto Elegance www.autoelegance.co.uk