MDS Teleservices

Latest EU Regulations – Whole Vehicle Type Approval for light vans could cause chaos for van operators

Courier Services, Europe, Light Haulage, Networking, Newark, Nottingham, Same Day, Uncategorized | No Comments

From 29th April next year, all light commercial vehicles will be subject to further inspection and will need to pass additional requirements for any modifications made to them.

from 29 April 2013 all light commercial vehicles up to 3.5 tonnes will come into scope of ECWVTA, requiring additional approval for any modifications made to them.

Almost all panel vans will have been modified in some way to equip them for work, whether it is ply lining, racking, lamp beacons or side-steps.

The BVRLA – the UK trade body for companies engaged in the leasing and rental of cars and commercial vehicles – is concerned that each vehicle would have to undergo individual re-inspection, testing and approval when the new regulations come into effect, causing chaos for traders and SME business van operators.

How will you build customer /clients relationships in #2013

Lincoln, Networking, Newark, Nottingham, Telemarketing, Teleservices, Uncategorized | No Comments

Planning your 2013 Marketing campaign? How will you build customer /clients relationships?

Telemarketing can assist to personalise your marketing, follow up on your mailers and clean your database prior to sendingout your email shot. 

By calling by telephone prior to your email to check the correct contact you can increase your hit rate and personalise your mailer.


#Christmas Break

Lincoln, Networking, Newark, Nottingham, Telemarketing, Teleservices, Uncategorized | No Comments

Getting the last two days of #telemarketing contracts in before the Christmas break, How will you build customer/client relationships in 2013

Satisfied #courier Client

Courier Services, Light Haulage, Motorcycle Courier, Newark, Nottingham, Same Day | No Comments

Another satisfied customer after our delivery to Bristol!
Thank you again for taking on the job yesterday at such short notice but I imagine that’s the name of the game & you’re well used to it! It’s very rare that we have to get samples delivered same day, probably about once a year, but we’ll certainly ask you next time.
Kind regards,


Courier Services, Networking, Newark, Nottingham, Same Day, Uncategorized | No Comments

Good advice from the AA

Winter motoring checklist

Prepare for the worst and hope for the best

Planning your 2013 #Marketing campaign

Lincoln, Networking, Newark, Nottingham, Telemarketing, Teleservices, Uncategorized | No Comments

Planning your 2013 Marketing campaign? don’t forget to include checking of contact details on your list and  follow up calls to your mailers –promoting and creating a better response. Call to discuss.

Take Care #Driving This Morning ….10 tips that may help…..

Courier Services, Networking, Newark, Nottingham, Uncategorized | No Comments

Good morning every one, cold and icey out there – if you are travelling wrap up warm and take extra care
1)Batteries rarely last longer than five years.  Replacing one near the end of its life can save a lot of time and inconvenience at the side of the road.

2)Antifreeze costs only a few pounds, but a frozen and cracked engine block will cost hundreds of pounds to repair

3)Keep the windscreen and other windows clear and top wash bottle up with wash/wipe antifreeze– if your vision is obscured through dirt, snow  you could face a fine.

4)Make sure that all bulbs are working and that lenses are clean. In winter and Autumn you might need to clean lights after every journey

5)At least 3mm of tread is recommended for winter motoring, and certainly no less than 2mm.

6)Don’t reduce tyre pressures to get more grip – it doesn’t work, and reduces stability

7)Allow yourself extra time to prepare the car before you set off

8)Don’t Use a cigarette lighter to warm a key for a frozen lock. Don’t breathe on the lock, as the moisture will condense and freeze

9)Carry a blanket and shovel and make sure that your mobile phone is fully charged in case of emergencies

10)Remember Gentle manoeuvres are the key to safe driving – stopping distances are 10 times longer in ice and snow.

Ten #Courier Top Tips for Using Sat Navs

Courier Services, Europe, Light Haulage, Motorcycle Courier, Newark, Nottingham, Same Day | No Comments

Top ten tips for using a Sat Nav

  1.  You’re driving, not the sat nav
    If you commit an offence or have an accident It’s your fault, you can not blame the sat nav.
  2. Trust your eyes
    Sat navs are a guide, People have been marooned in fords, driven into rivers and down railways because their sat nav told them to. If the road looks wrong, don’t take it.
  3. You know what you’re driving,
    If you have a large vehicle or a caravan, don’t think that a road is suitable just because the sat nav tells you to go down it. Look at the road signs.
  4. Watch the road not the sat nav
    A sat nav can give all sorts of information about where you are going, but is no substitute for watching the road.
  5. Don’t block your view of the road
    The sat nav should be in your line of sight – You don’t want to have to look down or turn your head a long way, but it should not block your view of the road.
  6. Don’t try to programme the sat nav while driving
    Always pull over before adjusting settings Programming on the move takes one hand from the wheel, two eyes off the road and a brain away from driving.
  7. Use all of the features
    On a complicated, busy roundabout, spoken instructions are much better than taking your eyes off the road to look at the sat nav,
  8. Check the route is practical before you go
    Is the sat nav taking you to the right place there may be more than one Farnborough? Hampshire, Warwickshire or Kent? If you put in the wrong destination, it will take you to the wrong destination. Does the route look right?
  9. Update the sat nav regularly
    Keep it updated  it needs to know about new roads, new traffic systems.
  10. Thieves like sat navs too
    If it’s detachable, always take it out when you leave the car. Mounts or suction cap marks also attract thieves as they know that drivers who remove the sat nav from the window tend to leave it in the car.


How #Telemarketing Can Work For Your Business

Lincoln, Newark, Nottingham, Telemarketing, Teleservices | No Comments

B2B #telemarketing can work for your business

 Even though B2B email and direct mail have been more popular than traditional telemarketing in recent years, there’s nothing wrong with ringing up a potential client and trying to make a new connection to find new customers.

 Even though Business to Business telemarketing has become less popular than direct mail in recent years, it can be very beneficial to telephone a potential client to build a relationship with a view to converting them into a future customer. Telemarketing is much more personal than an email or direct mail and as such it is harder to ignore. When you try telemarketing you may be surprised at how effective it can be in comparison to just send out e mails to potential clients.

Use the correct techniques
The most important part of any telemarketing campaign is the telemarketing staff. They are the ones who project the image of your company and will try to earn a customer’s trust and future business.  It is critical to ensure they are properly trained, know your business and how your product or service can assist your customer. They should be knowledgeable about any new products or updates and able to explain clearly the benefits. Keeping a friendly tone is also key. Being polite, able to build a rapport and the ability to connect with customers will aid a successful campaign

Telemarketing is a great alternative to other marketing strategies it allows you to connect with potential clients immediately rather than waiting days or weeks for a response. From the moment a telemarketer picks up the phone they are able to converse with a potential customer in real time and hear about their immediate concerns and problems within their business.

Sending an email or direct mail campaign is a great way to attract new clients but it is essential to follow up any campaign material with a marketing call. All too often one finds your important e mail has been deleted without being read and one telephone call to the recipient can bring it directly to their attention.

Telemarketing is effective because no matter what your geographical location the results are just as effective.

Mailing a postcard from your business at one end of the country to your prospective client at the opposite end may take some time a telephone call is much more immediate.

This highlights the immediate advantages of how telemarketing is more advantageous by connecting straight away rather than waiting for a prospect to respond.

It only takes a few seconds to make a good impression on your customer but it can take them a number of days or weeks to come to a final decision or think up some new questions that they have not asked.

 By telemarketing you can answer their queries and make the sale or appointment before they forget to contact you and purchase elsewhere. Calling them to check on their decision can be a great way to build that relationship and make them feel valued.

Finally always remember the golden rule. If the person says they are not interested don’t push it. All you may do is alienate a potential future customer. Far better to leave on good terms and call again at some time in the future …. And last of always be polite.


Landmark Launch Event

Networking, Nottingham, Uncategorized | No Comments

Congratulations to The Landmark, West Bridgeford, excellent launch event yesterday evening, interesting guest speakers , well  done to Nottingham Youth Jazz Group for providing the music for the event.